Who We Are and How This Policy Applies
Bonza Spins Casino is operated by a company registered at Level 3, 123 Queen Street, Auckland 1010, New Zealand. When you use the website at https://bonza-spins-casino-nz.com/, create an account, make a deposit, contact our support team, or otherwise interact with our platform, you share personal information with us. This policy explains what we collect, why we collect it, how we handle it, and what rights you have under New Zealand law.
This Privacy Policy applies to all users based in New Zealand and is written in accordance with the Privacy Act 2020 (NZ), the Gambling Act 2003, and the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. By using the Bonza Spins Casino platform, you acknowledge that you have read and understood this policy.
If you have questions or concerns about how your personal information is handled, you can contact us at any time:
- Email: support@bonza-spins-casino-nz.com
- Phone: +64 73 143 4667
- Post: Level 3, 123 Queen Street, Auckland 1010, New Zealand
What Personal Information We Collect
We collect only the personal information that is necessary for providing our services, meeting our legal obligations, and keeping the platform safe and fair for all users.
Information You Provide Directly
- Full legal name and date of birth
- Residential address, including postcode
- Email address and phone number
- Username and account credentials
- Payment details, including card numbers, bank account references, or cryptocurrency wallet addresses
- Identity documents submitted for verification purposes, such as a New Zealand driver licence, passport, or other government-issued photo ID
- Proof of address documents, such as a utility bill or bank statement
- Source of funds documentation where required by AML/CFT compliance procedures
- Communications sent to our support team via email, live chat, or phone
- Responses to surveys, promotions, or feedback requests
Information Collected Automatically
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session timestamps, pages visited, and navigation patterns within the platform
- Game history, bet amounts, winnings, and session duration
- Deposit and withdrawal transaction records
- Bonus claims, wagering activity, and promotional engagement
- Cookie identifiers and similar tracking data (see the Cookies section below)
Information from Third Parties
- Identity verification results from accredited electronic verification services
- Fraud screening and risk scoring data from payment processors
- Information from regulatory authorities or law enforcement where legally required
- Data from responsible gambling registers, including self-exclusion lists maintained under New Zealand gambling regulations
Why We Collect Your Personal Information
Under Information Privacy Principle 1 of the Privacy Act 2020, we are required to tell you the purpose for which we collect your personal information before or at the time of collection. The following list covers every primary and secondary purpose for which we process personal data.
Account Registration and Service Delivery
We collect your name, contact details, and date of birth to create and manage your account, verify that you meet the minimum age requirement of 18 years, and provide access to the games, banking, and support services available through Bonza Spins Casino.
Identity Verification and Age Confirmation
New Zealand gambling regulations require us to verify the identity of our players before processing withdrawals and in certain other circumstances. This verification process uses the identity and address documents you provide. We cannot process withdrawals on unverified accounts.
Financial Transactions
Deposit and withdrawal processing requires us to collect and handle payment information. We use this data only to execute the transaction you have requested and to maintain accurate records of your account balance. We do not store full card numbers on our systems; payment card data is handled by PCI-DSS compliant payment processors.
Anti-Money Laundering and Counter-Terrorism Financing
Under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, Bonza Spins Casino is a reporting entity with mandatory obligations. These include customer due diligence, ongoing transaction monitoring, and the reporting of suspicious activity to the New Zealand Police Financial Intelligence Unit. We collect and retain certain personal information specifically to meet these obligations, regardless of whether you have consented to other uses of your data.
Responsible Gambling Compliance
The Gambling Act 2003 requires licensed operators to take reasonable steps to minimise harm associated with gambling. We use your gaming history, session data, and account behaviour to identify patterns that may indicate problem gambling, apply self-imposed limits you have requested, and check your status against self-exclusion registers. This processing is a legal obligation and cannot be opted out of while your account remains active.
Security, Fraud Prevention, and Platform Integrity
We monitor account activity, transaction patterns, and technical indicators to detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and other activities that breach our terms and conditions or New Zealand law. This processing protects the interests of all players on the platform.
Customer Support
When you contact our support team, we record the interaction and the personal information you share in order to resolve your query, maintain a history of your account issues, and improve our support processes. Call recordings and chat transcripts are retained for a limited period and may be reviewed for quality assurance purposes.
Marketing Communications
If you have opted in to receive marketing from us, we use your email address and account activity data to send you information about promotions, new games, and platform updates that may interest you. This processing is based on your consent and you can withdraw it at any time. See the Marketing section below for details.
Legal Compliance and Dispute Resolution
We may process and retain your personal information where necessary to comply with applicable law, respond to regulatory enquiries, resolve disputes, and enforce our terms and conditions.
How We Share Your Personal Information
Bonza Spins Casino does not sell your personal information to third parties. We share it only where necessary and only with the categories of recipients described below.
Payment Processors and Banking Partners
To process deposits and withdrawals via Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT, we share relevant transaction data with the payment service providers handling those transactions. Each provider operates under their own privacy and security standards, which meet or exceed applicable New Zealand and international requirements.
Identity Verification Services
We use accredited third-party verification services to confirm your identity and address. These services receive your name, date of birth, address, and document details for verification purposes only and are contractually prohibited from using the data for any other purpose.
Game Software Providers
The games available on the Bonza Spins Casino platform are supplied by providers including Play’n Go, Evolution, Playtech Live, PG Soft, Evoplay, BGAMING, Ezugi, Spribe, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, and others. These providers receive pseudonymised session identifiers and game event data to enable gameplay and verify outcomes. They do not receive your full identity or payment details.
Regulatory Authorities and Law Enforcement
We are required to share certain information with New Zealand regulatory bodies, including the Department of Internal Affairs (which administers gambling licensing under licence number NZ-DIA-GL-2026-00123), the New Zealand Police Financial Intelligence Unit under our AML/CFT obligations, and other government agencies where required by law. We may also disclose information in response to a lawful request from a court or enforcement authority.
Responsible Gambling Organisations
Where required by our licence conditions or where you have requested self-exclusion, we may share relevant information with New Zealand responsible gambling services or registers to give effect to that exclusion.
Professional Advisers
Solicitors, accountants, and auditors engaged by Bonza Spins Casino may access personal information where necessary in the course of their professional services. All such advisers are bound by confidentiality obligations.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of the business, personal information may be transferred as part of that transaction. We will notify you of any such change and the new operator’s contact details in advance where practicable.
International Transfers of Personal Information
Some of the third-party service providers we work with are based outside New Zealand. Where personal information is transferred to a country that does not have comparable privacy protections to those provided by the Privacy Act 2020, we take steps to ensure that the receiving party is bound by equivalent obligations through contractual arrangements, certification schemes, or other appropriate safeguards.
If you would like more information about the specific international transfers we undertake and the protections in place, please contact us at support@bonza-spins-casino-nz.com.
How Long We Keep Your Information
We retain your personal information for as long as your account is active and for a period after closure as required by law or legitimate business need. The key retention periods that apply are:
- Account and identity information: retained for a minimum of seven years after account closure, as required under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009
- Financial transaction records: retained for seven years in accordance with tax and financial record-keeping obligations
- Game history and session records: retained for five years from the date of the relevant session
- Customer support communications: retained for three years from the date of the interaction
- Marketing preference records: retained until you withdraw consent and for a reasonable period after to demonstrate compliance
- Self-exclusion records: retained for the full duration of the exclusion and for five years after it ends
When the applicable retention period expires, personal information is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
How We Protect Your Information
Bonza Spins Casino uses technical and organisational measures appropriate to the nature of the information and the risks involved in processing it. These include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encryption of stored personal and financial data at rest
- Access controls that limit who within our organisation can view personal information, based on role and necessity
- Regular security testing and vulnerability assessments
- Staff training on data handling, privacy obligations, and fraud awareness
- Incident response procedures for managing and reporting data breaches
No digital system is entirely immune to security risks. If we become aware of a data breach that is likely to cause serious harm to any affected individual, we will notify the New Zealand Privacy Commissioner and affected individuals as required under the Privacy Act 2020.
Cookies and Tracking Technologies
Bonza Spins Casino uses cookies and similar technologies to operate the platform and improve the user experience. A cookie is a small text file stored on your device when you visit a website. We use the following categories:
Strictly Necessary Cookies
These cookies are essential for the website to function. They manage your login session, remember your language preferences, maintain your shopping cart during a deposit, and enable security features. You cannot opt out of these while using the platform, as they are required for core functionality.
Analytics and Performance Cookies
These cookies help us understand how players navigate the site, which pages are visited most frequently, and where users encounter difficulties. The data is aggregated and does not identify you individually. We use this information to improve the platform experience.
Functional Cookies
Functional cookies remember choices you have made, such as preferred game view, display settings, or promotional banners you have already seen. They make your sessions more convenient without tracking your activity across other websites.
Marketing and Targeting Cookies
These cookies may be used to deliver advertising relevant to your interests on third-party platforms, where you have consented to marketing communications. They help us measure the effectiveness of promotional campaigns and avoid showing you the same material repeatedly.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will affect your ability to use the platform normally. You can also adjust your marketing cookie preferences through the cookie preference centre on the Bonza Spins Casino website.
Your Rights Under the Privacy Act 2020
The Privacy Act 2020 gives New Zealand residents specific rights in relation to their personal information. Bonza Spins Casino respects and upholds these rights.
Right of Access
You have the right to ask us whether we hold personal information about you and, if so, to request a copy of that information. We will respond to access requests within twenty working days. We may ask you to verify your identity before providing access to ensure the information reaches the right person.
Right to Correction
If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to ask us to correct it. We will make the correction promptly and, where the incorrect information has been shared with third parties, take reasonable steps to notify them of the correction.
Right to Complain
If you believe we have breached the Privacy Act 2020 or handled your personal information in a way that has interfered with your privacy, you have the right to make a complaint. We ask that you contact us first so we can address the matter directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz or by phoning 0800 803 909.
Right to Withdraw Marketing Consent
Where we process your personal information for marketing purposes based on your consent, you can withdraw that consent at any time by clicking the unsubscribe link in any marketing email, updating your preferences in your account settings, or contacting us directly at support@bonza-spins-casino-nz.com. Withdrawal of marketing consent does not affect processing that is carried out on other lawful grounds, such as legal compliance or contract performance.
Limits on These Rights
In some circumstances, your rights may be limited. For example, we cannot provide access to information that is subject to legal professional privilege, that relates to ongoing fraud investigations, or that would prejudice the prevention or detection of crime. Where we decline a request, we will tell you why and advise you of any recourse available to you.
Marketing Communications
Bonza Spins Casino will only send you marketing emails, SMS messages, or push notifications if you have opted in to receive them at the time of registration or through your account settings. We will not add you to marketing lists by default.
Our marketing communications may include information about:
- Deposit bonuses and reload promotions
- Free spins offers on new or featured games
- Seasonal campaigns and tournaments
- New game releases from our software providers
- VIP programme updates and exclusive player rewards
Every marketing message we send includes a clear and functional unsubscribe mechanism. Once you unsubscribe, we will cease marketing communications within five business days. You may continue to receive transactional messages related to your account, such as deposit confirmations, withdrawal notifications, and security alerts, regardless of your marketing preferences.
Responsible Gambling and the Protection of Vulnerable Persons
Our responsible gambling obligations under the Gambling Act 2003 require us to process certain personal information in ways that may differ from your general preferences. Specifically:
- We monitor gambling behaviour patterns to identify signs of potential harm, which may prompt us to contact you directly or apply account restrictions even where you have not requested them
- We maintain records of self-exclusion requests and apply them across our platform for the duration of the exclusion period
- We check accounts against third-party self-exclusion registers where applicable under our licence conditions
- We retain records of any problem gambling interactions, including support contacts and limit adjustments, to ensure continuity of care
This processing is carried out in the public interest and in compliance with our regulatory obligations. It cannot be opted out of while your account remains open.
If you have concerns about your gambling, the following free and confidential services are available in New Zealand:
- Problem Gambling Foundation helpline: 0800 664 262 (24 hours, 7 days)
- Gambling Therapy: gamblingtherapy.org
- BeGambleAware: gambleaware.org
Bonza Spins Casino does not permit persons under 18 years of age to hold accounts or participate in any gambling activity. We take all reasonable steps to verify player age at registration and in response to any indication that a minor may be accessing the platform. If you suspect a minor is using an account, please contact us immediately at support@bonza-spins-casino-nz.com.
AML/CFT Obligations and What They Mean for You
As a licensed gambling operator, Bonza Spins Casino is a reporting entity under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. This means we have obligations that go beyond ordinary privacy considerations and that apply regardless of your consent preferences.
These obligations include:
- Verifying your identity before processing withdrawals above specified thresholds
- Conducting enhanced due diligence on accounts with high transaction volumes or other risk indicators
- Monitoring transactions on an ongoing basis and investigating unusual patterns
- Filing suspicious transaction reports with the New Zealand Police Financial Intelligence Unit where required, without notifying the account holder that a report has been made
- Retaining all relevant records for a minimum of seven years
We are legally prohibited from telling you if a suspicious transaction report has been filed about you or your account. This is not a discretionary policy; it is a requirement of the Act.
Third-Party Websites and Links
The Bonza Spins Casino website may contain links to third-party websites, including game providers, payment services, and responsible gambling resources. Clicking those links will take you to a site operated by a different organisation under its own privacy policy. Bonza Spins Casino is not responsible for the privacy practices of any third-party site, and we encourage you to read the relevant privacy policy before providing any personal information to a third-party service.
Changes to This Privacy Policy
We review this Privacy Policy periodically and update it when our practices change, when legislation changes, or when we introduce new services that affect how we handle personal information. Material changes will be communicated to you by email to your registered address or by a prominent notice on the Bonza Spins Casino website before the changes take effect. Continued use of the platform after the effective date of any update constitutes your acknowledgement of the revised policy.
How to Contact Us or Make a Complaint
For any questions, access requests, correction requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact us through any of the following channels:
- Email: support@bonza-spins-casino-nz.com
- Phone: +64 73 143 4667
- Post: Privacy Officer, Bonza Spins Casino, Level 3, 123 Queen Street, Auckland 1010, New Zealand
We aim to acknowledge all privacy-related enquiries within five working days and to resolve them within twenty working days. If we require additional time, we will let you know and explain the reason for the delay.
If you are not satisfied with how we have handled your complaint, you have the right to escalate the matter to the Office of the Privacy Commissioner, whose contact details are available at www.privacy.org.nz.